There was a fantastic discussion some years ago on ways to design an organization to minimize the tendency to drift towards self-preservation instead of remaining customer-focused.
The HN discussion[1] was started by an article that provided numbers that seemed to suggest that Wikipedia's spending was slowly spiraling out of control.
There was a fantastic discussion some years ago on ways to design an organization to minimize the tendency to drift towards self-preservation instead of remaining customer-focused.
The HN discussion[1] was started by an article that provided numbers that seemed to suggest that Wikipedia's spending was slowly spiraling out of control.
1: https://news.ycombinator.com/item?id=14287235